01 Introduction
At time 2, we understand that trust is the foundation of everything. When you register an account, make a deposit, or simply browse our platform at time2.best, you share personal information with us. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and — most importantly — how we protect it.
This Privacy Policy applies to all services offered under the time 2 brand, including online casino games, sports betting (PBA Betting, Virtual Sports), card games (Tongits, Card Games), Slots, Color Game, and any future products we may introduce. By using any time 2 service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Simple version: We collect your data to run your account and keep things legal. We don't sell it. We protect it. And you can always ask us to delete it. That's the short of it, Kabayan.
This policy is written in compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
02 Personal Data We Collect
We collect the following categories of personal data from our users:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, nationality, government ID number |
Yes |
| Contact Data |
Mobile number, email address, home address |
Yes |
| Financial Data |
GCash/Maya account number, bank account details, transaction history |
Yes |
| Account Data |
Username, encrypted password, account preferences, game history |
Yes |
| Technical Data |
IP address, device type, browser, OS, session data |
Automatic |
| Usage Data |
Pages visited, games played, time spent, clicks, referral source |
Automatic |
| KYC Documents |
Photo ID (PhilSys, passport, UMID), proof of address, selfie |
For verification |
We do not collect sensitive personal information such as race, religion, health records, or political affiliation unless required by law and with your explicit consent.
03 How We Collect Your Data
time 2 collects personal data through the following methods:
- Direct collection: When you register, fill out forms, update your profile, contact support, or complete KYC verification.
- Automatic collection: Through cookies, web beacons, and server logs as you use our platform — more details in the Cookies section below.
- Payment processors: When you deposit or withdraw using GCash, Maya, BDO, BPI, UnionBank, or card payments, our payment partners share transaction confirmation data with us.
- Third-party identity verification services: When you complete KYC, we may work with licensed verification providers who check the authenticity of your documents.
- Publicly available sources: To verify information you provide, we may cross-reference publicly available Philippine government databases where permitted by law.
04 How We Use Your Personal Data
time 2 uses your personal data for the following lawful purposes:
- Account management: To create, maintain, and secure your gaming account.
- KYC and fraud prevention: To verify your identity, prevent fraud, money laundering, and underage gambling — as required by our PAGCOR licence.
- Payment processing: To process deposits, withdrawals, and resolve payment disputes through our partner payment channels.
- Customer support: To respond to your inquiries, complaints, and requests efficiently.
- Personalisation: To tailor your gaming experience, recommend games you might enjoy, and deliver relevant promotional offers (with your consent).
- Legal compliance: To comply with our obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) laws, and the Data Privacy Act.
- Security and analytics: To monitor platform activity, detect suspicious behaviour, and improve our services based on aggregated usage data.
- Responsible gaming: To identify signs of problem gambling and reach out with helpful resources if needed.
Note: We will never use your personal data to make automated decisions that significantly affect you without involving a human review, unless required by law.
05 Sharing Your Personal Data
time 2 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances and only to the extent necessary:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card processing networks — for transaction processing only.
- KYC and identity verification providers: Licensed third-party services used to verify identity documents. These providers are bound by strict data protection agreements.
- Game content providers: RNG game studios and live casino providers that operate games on our platform. They may receive anonymised session data for fairness auditing.
- Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government bodies when required by law or valid legal process.
- IT and security service providers: Cloud hosting, cybersecurity, and fraud detection companies that help us operate and secure the platform — all under binding data processing agreements.
Any third party that receives your personal data is contractually required to handle it with the same level of protection as time 2. We do not transfer your data outside the Philippines except where necessary and permitted by law, with appropriate safeguards in place.
06 Data Retention
We keep your personal data only for as long as necessary. Our general retention periods are:
| Data Type |
Retention Period |
Reason |
| Account & Identity Data |
5 years after account closure |
PAGCOR and AML compliance |
| Transaction Records |
5 years |
Anti-money laundering law (R.A. 9160) |
| KYC Documents |
5 years after account closure |
Regulatory requirement |
| Customer Support Logs |
2 years |
Dispute resolution |
| Cookies & Technical Data |
Up to 13 months |
Analytics and security |
| Marketing Preferences |
Until you opt out or close your account |
Consent-based |
After the applicable retention period, we securely delete or anonymise your data so it can no longer be linked back to you.
07 Security Measures
Protecting your personal data is a top priority at time 2. We use a layered security approach that includes:
- AES-256 encryption for all data at rest
- TLS/SSL encryption for all data in transit between your device and our servers
- Two-factor authentication (2FA) available for all player accounts
- Intrusion detection systems that monitor for suspicious activity around the clock
- Regular penetration testing by independent cybersecurity firms
- Strict access controls — only authorised time 2 personnel can access personal data, and only on a need-to-know basis
- Staff training on data privacy and security best practices
Despite these measures, no system is 100% invulnerable. In the unlikely event of a data breach that affects your rights and freedoms, time 2 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by law.
08 Cookies and Tracking Technologies
time 2 uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. Here's what we use:
- Essential Cookies: These are required for the platform to function — things like keeping you logged in and remembering your session preferences. You cannot opt out of these.
- Analytics Cookies: These help us understand how players use our site — which pages are popular, where people drop off, and how to make things better. Data is aggregated and anonymised.
- Functional Cookies: These remember your preferences, like your chosen language or preferred game category, to give you a smoother experience.
- Marketing Cookies: These track whether you arrived via a promotional link and help us measure the effectiveness of our campaigns. You can opt out of these at any time.
You can manage cookie preferences through your browser settings. Note that blocking essential cookies may affect how the platform functions. We do not use third-party advertising networks that track you across other websites.
09 Your Rights Under the Data Privacy Act
Under the Philippine Data Privacy Act (R.A. 10173), you have the following rights regarding your personal data held by time 2:
To exercise any of these rights, email our Data Protection Officer at privacy@time2.best with the subject line "Data Privacy Request." We will respond within fifteen (15) working days as required by law.
10 Minors and Age Restriction
time 2 strictly prohibits persons under the age of 21 from using our platform. We do not knowingly collect personal data from anyone under this age. If you are a parent or guardian and believe your child has created an account or provided personal information to time 2, please contact us immediately at privacy@time2.best and we will promptly delete the account and all associated data.
We use age verification checks during registration and KYC to enforce this restriction. Any account found to belong to a minor will be permanently closed and funds will be returned to the source payment method after verification.
11 Changes to This Privacy Policy
time 2 may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business operations. When material changes are made, we will notify registered users via email and/or an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the most recent version was published. We encourage you to review this page regularly. Continued use of time 2 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
Bookmark this page, ha. It's worth checking every few months — especially if there have been major changes to how you use the platform or our services.
